Frequently Asked Questions (FAQ) | Pupils Library
1. What is Pupils Library?
Pupils Library is an online platform that provides students, educators, and lifelong learners access to a wide range of books, e-books, audiobooks, and educational resources. Our goal is to make reading and learning accessible to everyone, anytime and anywhere.
2. How do I sign up for Pupils Library?
Signing up is easy! Simply click on the “Sign Up” button on the homepage, fill out your details, and choose your membership plan. Once registered, you’ll have access to our vast collection of resources based on your subscription.
3. What types of memberships are available?
We offer several membership plans:
- Free Membership: Limited access to books and resources.
- Premium Membership: Unlimited access to books, priority features, and more.
- Family Membership: Shared access for up to 5 family members.
- Educator Membership: Special features for teachers, including classroom resources.
4. Can I access digital books and audiobooks?
Yes! Pupils Library offers a wide selection of e-books and audiobooks that you can download and enjoy on your device. Just browse our digital collection, select the book, and start reading or listening.
5. How many books can I borrow at once?
The number of books you can borrow depends on your membership plan:
- Free Members: Borrow up to 3 books per month.
- Premium Members: Borrow up to 10 physical books per month (unlimited e-books).
- Family Members: Borrow up to 20 physical books per month (shared among family).
- Educator Members: Borrow up to 15 books per month for classroom use.
6. How long can I keep borrowed books?
You can borrow physical books for up to 30 days. For e-books and audiobooks, there’s no return needed—you can keep them as long as your membership is active.
7. How does delivery work for physical books?
We offer free nationwide delivery for physical books. If you prefer, we also provide a cash-on-delivery option for added convenience. Simply place your order, and we’ll deliver the books to your doorstep.
8. Can I renew a borrowed book?
Yes, you can renew physical books if no other member has placed a reservation on them. Renewals can be made through your account dashboard before the return date.
9. How do I participate in Pupils Library events?
We regularly host virtual events, such as book clubs, reading challenges, and author webinars. You’ll receive invitations via email once you become a member, and you can sign up for any event that interests you.
10. I’m a teacher—how can Pupils Library help me?
Pupils Library offers special resources for educators, including access to lesson plans, curriculum-based materials, and tools to enhance classroom learning. Our Educator Membership also provides borrowing privileges for classroom use and exclusive teacher workshops.
11. How can I contact customer support?
If you have any questions or need assistance, you can reach us via email at support@pupilslibrary.com or call us at [phone number]. Our support team is available from Monday to Friday, 9 AM – 5 PM.
12. Is there a mobile app for Pupils Library?
Currently, Pupils Library is accessible through our website on all devices. We are working on launching a mobile app soon, so stay tuned!
Still have questions? Feel free to contact us at info@pupilslibrary.com, and we’ll be happy to help!