Welcome! This book on Crisis Management is designed to equip you
with the knowledge, skills and understanding needed to effectively
handle difficult and critical situations.
We will discuss the fundamentals of crisis management, including how
to identify potential risks, develop a crisis response plan, respond quickly
and adequately during times of distress, and plan for successful recovery
after a crisis. Through a combination of lecture notes, case studies and
interactive activities, this course will help you understand the necessary
steps for managing crises in an efficient manner. All readers are
encouraged to actively participate in discussions and activities to gain
the skills needed to leverage their team’s capabilities in times of
difficulty.